Refund Policy
Effective Date: April 1st, 2026
At Blue Thumb Project, we stand behind our products and want you to feel confident in your purchase.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be returned in original packaging
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Proof of purchase is required
2. Non-Returnable Items
We do not accept returns for:
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Worn or used items
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Gift cards
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Final sale items (if applicable)
3. Exchanges
If your item arrives damaged or defective, we will gladly replace it.
Please email us within 7 days of delivery with:
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Your order number
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Photos of the item
4. Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds will be issued to your original payment method within 5–10 business days
5. Shipping Costs
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
6. Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier (e.g., USPS or UPS).
If this happens, we recommend contacting the carrier directly.
7. Our Mission Matters
Every purchase supports real environmental restoration efforts.
Because of this, we ask that returns be made thoughtfully — unnecessary returns reduce the impact we’re able to make.
8. Contact Us
To start a return or ask questions:
Email: joinbluethumbproject@gmail.com
Business Name: Blue Thumb Project